SoundCloud is a next-generation music entertainment company powered by an ecosystem of artists, fans, and thriving communities. As one of the world’s most influential cultural platforms, SoundCloud holds a singular market position as both a music-streaming service with the largest catalogue of music, and an artist services and distribution business to help artists grow long-term, successful careers.  

SoundCloud is a next-generation music entertainment company powered by an ecosystem of artists, fans, and thriving communities. As one of the world’s most influential cultural platforms, SoundCloud holds a singular market position as both a music-streaming service with the largest catalogue of music, and an artist services and distribution business to help artists grow long-term, successful careers.

We’re seeking a Technical Account Manager to join the Content Operations team in our Berlin office. Being a part of the Content Operations team, you will play a key role in establishing and implementing processes and operations with rightsholders, labels, and artists, building relationships, and spreading an understanding of how SoundCloud works.

Key Responsibilities:

• Build deep, mutually beneficial relationships with rightsholders through clear, friendly, and timely communication.
• Represent rightsholders and creators' operational, process, and technology needs internally.
• Create and implement policies and procedures to allow rightsholders to use our unique platform and business model best.
• Provide exceptional support for rightsholders using the processes you have put in place.
• Work closely with internal teams to manage issues and inquiries from rightsholders, labels, and artists.
• Lead and manage end-to-end integrations with new rightsholders to make their content available on the platform.
• Interface with all relevant teams in developing new features, functions, and tools
• Constantly evaluate, adapt, and refine processes to improve the SoundCloud experience for artists, labels, and rightsholders.
• Provide feedback and process management solutions to internal teams like Product, Engineering, Legal, and Copyright to represent technical and operational needs.

Required skills and experience:

• You are passionate about music and audio content
• You have 3+ years of experience in the recording or publishing music industry
• You have experience managing operational relationships and/or digital supply chains
• You are comfortable with XML and standard communication processes in digital media
• You are comfortable with basic SQL to get quick answers and regular reports to support processes
• You have an understanding of intellectual property policies or legal affairs in digital media
• You take ownership of issues to find solutions and can manage multiple technical issues and cross-functional projects
• You have the ability to break down and communicate complex, technical issues and solutions
• You are inquisitive, resourceful, and enjoy the process of troubleshooting problems

Diversity, Equity and Inclusion at SoundCloud

SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us lead what’s next in music by understanding and empowering our creators and fans, no matter their identity. We acknowledge the challenges in the music industry and strive to influence an inclusive culture where everyone can contribute respectfully and thrive, especially the historically marginalized communities that many of our creators, fans, and SoundClouders identify with. We are dedicated to creating an inclusive environment at SoundCloud for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or caregiver status.

At SoundCloud, you can find your community or elevate your allyship by joining a Diversity Resource Group. Diversity Resource Groups are employee-organized groups focused on supporting and promoting the interests of a particular underrepresented community to build a more inclusive culture at SoundCloud. Anyone can join, whether you share the identity or strive to be an ally.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! 

Title:

Content Operations Technical Account ManagerLocation:

EU Berlin, EU LondonAbout us:

• We are a multinational company with offices in the US (New York and Los Angeles), Germany (Berlin), and the UK (London)
• We provide a flexible work culture that offers the opportunity to collaborate and connect in person at our offices as well as accommodating work from home
• We are deeply committed to ensuring diversity, equity and inclusion at all levels of our organization and fostering a community where everyone’s voice, perspective and experience is respected and heard
• We believe a strong team is made by investing in employees through mentorship, workshops and enrichment opportunities
• You can contribute to our Engineering Blog

Benefits:

• Not located in Berlin? No worries, we offer extensive relocation support including allowances, one-way flights, temporary accommodation, and by partnering with Expath, on the ground support on arrival
• Interested in a gym membership, photography course or book? We have a Creativity and Wellness benefit!
• Employee Stock Ownership Plan
• Professional development allowance
• Flexible vacation and public holiday policy where you can take up to 35 days of PTO annually
• We offer free German courses at beginning, intermediate and advanced
• Various snacks, goodies and 2 free lunches weekly at the office!

Diversity, Equity and Inclusion at SoundCloud

SoundCloud is for everyone. Diversity and open expression are fundamental to our organization. With this foundation, we aim to build a social platform and global community for everyone to create, discover, and share sounds. We acknowledge the challenges in our industry and strive to develop an inclusive culture where individual contributions are valued. We are dedicated to creating an inclusive environment for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or care-giver status.

At SoundCloud, you can find your community or elevate your allyship by joining a Diversity Resource Group (groups focused on people of color, LGBTQIA+ folks, and women). You may also participate in inclusive workshops, contribute to our Cultural Moments series, vote on organizations for the SoundCloud Community fund’s support, and more!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!